You bought tickets, but stuff happens. Don't worry, we're here to help.
Canceled or Rescheduled Events
In either case, we'll alert you ASAP.
Canceled Events - If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets excluding transactional and service charges.
Rescheduled Events - If your event was rescheduled, we'll contact you with the new date and time ASAP. Can't make it? You can cancel your booking (Available to only registered users). However the decision to issue refunds for rescheduled/postponed/canceled events is up to the event owner, but we'll do everything we can to help! Just contact us.
If your mobile phone is lost, stolen, damaged, or destroyed, please contact us. Our support team is happy to help.
You can just print again from the email or your mticket account, or we can resend the email to your email account.
Refunds and Exchanges
Please refer to the Terms and Conditions page for further details about Refunds and Exchanges, or kindly contact us for more information.